Privacy Policy
1. Responsible Party
Dustopia – Owner: Marlene
Email: dustopia.rec@gmail.com
2. Collection and Processing of Personal Data
We collect personal data you voluntarily provide, for example via:
Contact form
Orders
Newsletter sign-ups
Collected data may include: name, email address, shipping address, payment information, message content.
3. Purpose of Data Processing
We use your data for the following purposes:
Processing orders and delivering products
Communication with customers
Compliance with legal obligations
Improving the website and services
4. Sharing of Data
Personal data is only shared when necessary for order processing (e.g., with shipping companies, payment providers) or as required by law.
5. Data Retention and Deletion
Data is stored only as long as necessary for order processing or legal obligations. Afterwards, it is permanently deleted.
6. User Rights
You have the right to:
Access your stored data
Request correction of inaccurate data
Request deletion of your data
Request restriction of data processing
Object to the processing of your data
Requests can be sent to dustopia.rec@gmail.com.
7. Security
We implement technical and organizational measures to protect personal data against loss, misuse, or unauthorized access.
Do you have any questions or other concerns?
Feel free to contact me for further information or special requests.
Support
dustopia.rec@gmail.com
Terms of Service (TOS)
1. Scope
These terms apply to all orders placed through Dustopia (dustopia.org) between the customer and the website operator.
2. Contract Formation
The contract is formed when the customer submits an order and it is confirmed by the operator.
3. Prices and Payment
All prices are in Euro and include applicable taxes.
Shipping costs are borne by the customer unless stated otherwise.
Payments are made using the payment methods provided on the website.
4. Delivery
Delivery is made to the address provided by the customer.
Delivery times are estimates and may vary.
5. Returns and Exchanges
Returns are possible within 14 days of receiving the goods.
Items must be unwashed, unused, and undamaged.
Shipping costs for returns are borne by the customer.
Exchanges are possible by agreement; shipping costs are borne by the customer.
6. Warranty / Defective Items
Within one year of receipt, items with manufacturing defects can be repaired or replaced with a voucher.
Defects must be documented with photos.
Refunds in cash are not provided.
Shipping costs for repairs are borne by the customer.
7. Liability
Liability for damage caused by improper use or negligence is excluded.
Legal liability applies only to mandatory cases.
8. Privacy
The Dustopia Privacy Policy is part of these terms of service.
9. Applicable Law / Jurisdiction
The applicable law governs as required.
Jurisdiction is determined according to the relevant legal regulations.
10. Final Provisions
If any provision of these terms is invalid, the remaining provisions remain in effect.